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Important Health Benefit Plan Network Update!
On January 1st, 2025: Your Health Benefit Plan’s Preferred Provider Organization (PPO) changed from the ‘First Health PPO Network’ to the ‘United Healthcare PPO Network’. IMG will continue to administer the health benefit program and resolve any questions about what is and is not covered. UnitedHealthcare only provides us with access to its network of medical service providers. IMG is responsible for the review and handling of your claims.
You must present the new ID card when you arrive at your appointment! The new ID card has the UnitedHealthcare logo on the top. Failure to use the updated ID card will cause issues with providers being able to use your plan! You must present this ID card and any other benefit and insurance cards to your provider at the time of service. You can get your new ID card by logging in to your MyIMG account by Clicking Here!
When contacting a provider in the UnitedHealthcare Network it is important to say: “My healthcare plan utilizes the UnitedHealthcare Network.” They will not recognize “AmeriCorps” or “IMG” but will recognize the network your plan uses.
IMG will waive the Health Benefit Plan’s out-of-network penalty on all appointments before 4/1/2025. You may keep your current scheduled appointments! For appointments on or after 4/1/2025, failure to use an available PPO provider in a network area will result in you being responsible for charges over the usual and customary amount. This means you will be responsible for any costs not paid by the health care plan and providers may require your payment at the time of service. Using a PPO provider saves you money because AmeriCorps will pay 100% of the covered charges (or up to the policy limit). In most states, payment will not be required at the time of services (except for the co-pay amount).
If you contact a UnitedHealthcare PPO network provider that denies participation in the UnitedHealthcare PPO Network, please contact IMG immediately with the provider’s name, phone number and address. Please note that appointment availability is based on a physician’s schedule. If a provider does not accept new patients, you will need to contact a different provider.
